Error:Database Engine Error 10225After launching Laserapp Enterprise, user gets a pop up errorLaser App Database Engine Error # 10225 Cannot read lock the table ‘clients’This is an access error when users are accessing the same contact in a network db. To remove the message, -delete lasdb.lck under the Tables folder […]
What to do when you get an Activation error :Error:License Activation. “The Parameter is incorrect”Resolution:Uninstall and reinstall LaserApp*The LaserApp Enterprise can be downloaded from our website, https://www.laserapp.com/cgi-bin/lasusers.cgi . Type in the activation code provided to login to the account.Once logged in, you will be on the Account Details, go to […]
Error:Error 403 Forbidden is a temporary ban on the user IP for simultaneous log in attempt. It will come up after the third attempt. The ban will be lifted after 45 mins from last message.Scenario: User can try password twice. If still getting bad username/password error, user should use “Forget […]
This is for invalid credentials error on Anywhere when sending out through docusignTurn Off Two-Step VerificationYou can turn off two-step verification for your account at any time. Docusign will keep your verified authentication methods on file for use in account recovery, password reset, and re-enabling two-step verification.To turn off two-step […]
add Laser App Enterprise to the exceptions of Norton to allow Laser App Enterprise to run properly on the user’s PC. Overview Norton, also known as Norton by Symantec, is a division of Symantec, and is based out of Mountain View, California. Since being acquired by the Symantec Corporation in 1990, Norton […]
If a user is using Windows 8.1 or Windows 10 and are trying to network Laser App to a shared drive and the user is not able to see the shared drive in Laser App Enterprise, in the section called Laser App Admin Utility for the Global Forms Directory, Global […]
The same set of Laser App forms can be saved for multiple clients automatically much as you would save a form for a single client. In other words, you can preset one or more forms on the screen with given registration types and then cycle through a range of contacts […]
Laserapp Enterprise allows users to change DB connection if a shared drive has been setup to share clients DB.Steps to change DB path,Go to Utilities – Network and Database – Connect or Change DatabaseChoose “Connect to Existing folder Database” and continueClick “Browse” and look for your tables folder in the […]
Users can now use the search bar located at the top of the screen to type in the form name, number, or group to quickly find the forms they need and add them to the launch queue.
Saved fillable pdf displays an error on Adobe *This is a warning that the form may be outdated after the file has been saved/opened for more than several days. Rep will need to check with vendor for current forms.The message can be disabled by:To remove pop up message, disable the message […]
Redtail-LaserApp Integration settingsFollow the steps to enable Redtail integration with LaserApp (Enterprise and Anywhere)Login to the Redtail account and go to Manage Integration under the advisor name2. Look for Laserapp on the List and click the gear icon and choose settings From the dropdown, choose the version of LaserApp you are […]
Readtail has provided the steps to do bulk import of contacts from Redtail to LaserApp. Follow this link and steps, https://support.redtailtechnology.com/s/article/Laser-App-SoftwareThe instructions are under “Send contacts to Laser App in bulk” Once the file has been renamed to an .if, open the file from Utilities – Network & Database- Import Data- Pre-configured […]
When you have the forms open either from the Saved forms or loading them manually, they should all be listed under the “Active forms”. To edit this list of forms, go back to the “Current Forms Queue” under the Dashboard,You will see your current active forms on the right(slightly gray […]
How to do a Direct search on LaserApp EnterpriseGo to Forms -> Form Search ManagementPut a check on the box “Switch mode to direct search”Change the filters under Direct Search “Search field – Form number”, Search operator “Contains” then paste the form#
How to store multiple Rep IDs for the Rep on LaserApp EnterpriseGo to Data View and choose Reps/Agents LicenseBelow the highlighted rep you will find “Additional Details” areaType in a rep id/number and press “Enter”. This will store the information. Repeat process to store multiple rep numbers.To use a specific […]
To report an error on the form or request for a new form (LaserApp Enterprise)Open/Load the formFrom the blue button question mark, choose to either “Report Problem with this form” or “ Request a new Form” optionThis will bring up your browser with the form information partially filled out.*Double check […]
How to change file format while Saving forms on LaserApp EnterpriseOn the top of the form, click “Save this Form As”“Save Form As” window will come up and you will need to name the fileEnter a name on the “File name”, below is the Save as Type which is a […]
Adding Custom Form subscription codeCustom forms are forms submitted to Laserapp specific to companies. For further details, see http://www.laserapp.com/customforms/ How to add subscription code to LaserApp EnterpriseGo to Help -> Program Registration and ActivationChoose “Custom Forms” from the “ How would you like to proceed” areaEnter code on the line and […]
For the high resolution issues, we would need to make these changes on the LaserApp application file.First, go to the elas.exe which is on the windows c: -> Program Files (x86) -> LaserApp Enterprise FolderOnce you find it, right click on the file and choose PropertiesGo to “Compatibility” tab, click […]
Creating Avery Labels from contact information on LaserApp Enterprise. This will pull client name and address ideal for printing envelop addresses.(Avery) First go to Utilities – Network and Database and choose Reports From the drop down list, choose Avery Labels *Choose if you would like to apply to all contacts […]
Print Preview does not come up on LaserApp Anywhere – CHROME browserPlease check the setting for popup blocker.Disable the pop up blocker for LaserApp anywhere by either turning off popup blocker or adding Laserapp.net on the Allow.Go to Chrome settings (3 dots vertical and choose settings)On the Search, type in […]
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