There may be a case where you wish to resend an e-Signature email. You can easily do so with the e-Signature resend tool on the Case Details page in iGO. See our full article here.

The status of all applications can be viewed on the My Cases Dashboard. Check out the full article for more information.

Log into iGO e-App and select Delete Case from the Case Actions drop-down menu. Check out the full article for more information.

Before contacting support, there are a few simple troubleshooting options you can try. See our full troubleshooting article.

Consumers, agents, and case managers have different processes for logging into the iGO e-signature process. See full article.

Consumers, Agents, and Case Managers are required to authenticate into the e-Signature process using a unique PIN, TIN, or SSN. After 3 unsuccessful attempts, access to the e-Signature process is temporarily disabled. To resolve this issue, follow these instructions.

The 4 digit e-Signature authentication number is pulled from information entered in the iGO e-App (e.g. the SSN field on the Proposed Insured screen). For this reason, you may want to go back to that screen, and verify that the Insured’s SSN was entered correctly.

If the agent or client is not receiving the email, make sure they check their email junk/spam folder. If you are still unable to locate the signature email, please call support at 800-641-6557 (option 1).

There are many roles involved in the e-Signature process. All roles (such as proposed insured, payor, owner…etc.) must complete the e-Signature process before the agent can sign. Therefore, it is possible that the client has signed, but you are not yet able to because one of the other roles has not yet completed the e-Signature process.

A case can be unlocked in iGO, but should be done with caution. Unlocking the application cancels any e-Signature process, removing all previously collected e-Signatures from the application/ticket forms. See full article.