iGO Admin Tool Overview
Overview
The iGO Admin Tool is available for administrative users of the iGO system to manage their system.
Admin Tool Actions
The iGO Admin Tool may be used to perform the following administrative actions:
Search by Agent or by Proposed Insured – An administrator may look up a client or agent by First Name, Last Name or by using a part of the name with a wildcard ‘%’. If you are unable to locate a desired case, check our locate a case troubleshooting steps.
Check Application e-Signature Details – An administrator may look up e-Signature case details for any case participating in the e-Signature process. Additionally, administrators can view the database logs pertaining to an e-Signature record. It provides a view of all e-Signature events taken on that specific record. You can also view other signature method details.
Resend e-Signature Emails and Links – An agent or consumer may require a link to be resent during the email e-Signature process. You can resend an e-Signature email directly from the Admin Tool as well as manually through personal/alternate email.
Unlock an e-Signature Link – Should a consumer, agent, or case manager become locked out of the email e-Signature process due to log-in credentials being entered inaccurately, an administrator may manually unlock the e-Signature link.
Confirm an e-Signature SSN, TIN, or PIN – Each e-Signing party must authenticate into the e-Signature process using the last four digits of the users SSN, TIN, or PIN.
Un-expire e-Signature Links – To keep all consumer information secure and confidential, all links contained in the e-Signature emails are time sensitive. In the event that an e-Signature link becomes expired, an administrator may manually un-expire an existing link.
Check for Parameds – Submissions that contain paramed data are checked to provide basic details on the Paramed Vendor, Submission Status, and Submission Date. You can check for parameds in the iGO Admin tool.