How To Access iGO After Getting Locked Out

Overview

If you are having trouble accessing your iGO account after being locked out, there are two methods to resolve this issue. Follow the method below that applies to your situation.

Method 1 – When No Parties Have Successfully e-Signed

1. Log into your iGO e-App account via the agency, carrier, or financial institution’s website you registered through.

2. Click the View My Cases button.

3. Locate the desired case and click the Case Details… button

4. In the e-Signature Status section, the PIN/TIN/SSN should display next to each signers name. Verify that the information is correct.

If the Information Is Correct

1. If the information is correct, click the Resend button next to the signer’s name. This will send a new active email to your client, and the client may attempt to authenticate into the e-Signature process once more.

Please contact customer support if you still did not receive the email.

If the Information is Not Correct

1. If the information is not correct, go back to the My Cases screen, and select the case by clicking on the client’s name. You will be directed to the Case Information tab.

2. At the top of your page, click the Application tab.

3. On the left navigation, click the Validate and Lock Page, and click the Unlock button.

4. Go to the Proposed Insured screen (or the page for the desired signer) and edit the information needed.

5. Once all the information is correct, lock the case, and resend all the emails. This will send a new active email to your client, and the client may attempt to authenticate into the e-Signature process once more. Note: Be sure to check your junk e-mail to see if the email inadvertently went there.

Please contact customer support if you still did not receive the email.

Method 2 – When 1 or More Parties Have Successfully e-Signed

1. Log into your iGO e-App account via the agency, carrier, or financial institution’s website you registered through.

2. Click the View My Cases button.

3. Locate the desired case and click the Case Details… button

4. In the e-Signature Status section, the PIN/TIN/SSN should display next to each signers name. Verify that the information is correct.

5. If the information is correct, click the Resend button next to the signer’s name. This will send a new active email to your client, and the client may attempt to authenticate into the e-Signature process once more.

6. Contact customer support and the support team can resend the email or unlock the PIN.