For questions regarding carrier product availability, status of completed e-applications or any other insurance-related question, please reach out to your agency or the carrier directly.

Still Need Help?

Check with the agency or carrier with whom you are writing the e-application.

Note: Carriers and Agencies may have specific rules for their e-applications. They will be able to assist you with their e-Application Process.

FAQs

How Can I Resend iGO e-Signature Emails?
How Do I Check the Status of Pending Cases?
How Do I Delete a Case from My Case Dashboard?
What If I'm Unable to Log Into iGO?
How Do I Log into the iGO e-Signature Process?
What If I'm Locked Out of the iGO Signature Process?

Consumers, Agents, and Case Managers are required to authenticate into the e-Signature process using a unique PIN, TIN, or SSN. After 3 unsuccessful attempts, access to the e-Signature process is temporarily disabled. To resolve this issue, follow these instructions.
What Is My PIN/SSN/TIN?

The 4 digit e-Signature authentication number is pulled from information entered in the iGO e-App (e.g. the SSN field on the Proposed Insured screen). For this reason, you may want to go back to that screen, and verify that the Insured’s SSN was entered correctly.
What If the Agent or Client is Not Getting the Signature Email?
What If My Client Has Signed, But I'm Not Able To?

There are many roles involved in the e-Signature process. All roles (such as proposed insured, payor, owner…etc.) must complete the e-Signature process before the agent can sign. Therefore, it is possible that the client has signed, but you are not yet able to because one of the other roles has not yet completed the e-Signature process.
How Do I Unlock a Case in iGO?

See all FAQs

Meet CHARLi

iGO e-App Help Desk

Trending Topics

USER GUIDE

RESENDING EMAILS

CHECKING STATUS

E-SIGNING

Training Videos

Knowledgebase Articles

Contact Us

CALL

EMAIL

Still Need Help?

FAQs

Having trouble logging into the Portal? We’re here to help!

Site Contents

iPipeline

Get In Touch

Customers