Policy Intelligence

Policy Intelligence, powered by CHARLi, is an AI-driven feature within DocFast® that makes insurance e-Delivery smarter—helping consumers understand policies faster and act with confidence. With CHARLi, iPipeline’s AI foundation, consumers get what they need instantly: a smart summary of policy details, carrier-defined FAQs, and chatbot support — all without picking up the phone.

Features:

• A newly designed Declaration Summary Page, to provide a clear snapshot of the essential policy details to the consumer.
• Personalized FAQs to give instance, carrier-specific answers to common questions.
• A powerful AI Chatbot to support the consumer in real-time, pulling answers directly from the policy document.