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e-Deliver the Policy to an Agent

e-Deliver the Policy to a Consumer

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How to Resend a Document

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1-800-641-6557 (option 3)

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support@ipipeline.com

Still Need Help?

Check with the agency or carrier with whom you e-deliver policies using DocFast.

Note: Carriers and Agencies may have specific rules for their e-Delivery. They will be able to assist you with their e-Delivery Process.

FAQs

How Do I Log in for My First e-Delivery?
How Do I e-Deliver the Policy?

If you are a Distributor Case Manager, you can review and approve a document, then e-Deliver the document to the Agent. See our instructions here.

If you are an Agent, you can choose to e-Sign a document, then e-Deliver it to a consumer. See our instructions here.
When Will I Receive My First e-Delivery?

When your first e-Delivery is sent to your organization, the case manager assigned to the policy receives an email from iPipeline to access the document. The case manager must click the link in the email to sign up for an account. Once their account is created, they can log into DocFast to approve their first document.
How Do I Submit a Change Request?
How Do I Submit a Declined Offer?
How Do I Resend a Document?

There may be times that you need to resend a document to a consumer. When choosing to resend a document, you will be presented with two options:

1. Resend the email for the consumer to sign.

2. Allow the consumer to sign with the face to face method.

See our instructions on both methods here.
How Do I Request an Extension?
How Do I Print and Hand Deliver a Document?

There may be times when you would like to print and hand deliver a document instead of e-Delivering the document. It is important to understand that when you elect to print and hand deliver a document within DocFast, you are opting out of the e-Delivery process. Once completed, this action cannot be undone and will extend the cycle time involved with delivering the document to the consumer and receiving the signed document. See more information here.
How Do I Transfer/Re-Assign a Document?

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