To add a new rider, or edit, copy, or delete an existing rider, follow the instructions below.
Access Rider Administration
1. Click the Administration link on the main navigation bar.
2. Then click on the Application Management sub-menu option, and select Riders.
The Rider Administration screen displays, showing you a list of existing Riders.
Add a Rider
1. To create a new Rider, click the Add Rider icon at the bottom of the screen:
2. Fill in the following fields. Required fields will be noted with a red asterisk. *
Field Descriptions
Rider Name: This is the name of the Rider, which will appear when adding the Rider to an Application
Rider Description: Viewable from only this screen, this is a detailed description of the Rider for administrative purposes
Plan Category: Indicates the Product Type that this Rider should be available for
Carriers: Indicates the Carriers that this Rider should be available for. Check the box(es) next to the Carrier(s) that this Rider should be available for.
Use the Select All/Remove All checkbox in the header to add/remove this Rider to all available Carriers.
3. Click OK to save your changes and exit the modal window.
Create Rider-Specific Questions
You can create Rider-specific Questions that will appear when this Rider is added to an Application. Case Managers will be prompted to answer the Rider Questions, and the Answers are stored and used to track the details about the Rider being added to the case. For example, you can track the number of Child Rider units associated with a Child Term Rider.
1. Right-click then select Questions to add new Rider-specific Questions or edit existing Rider-specific Questions:
The Rider Question Administration modal window displays.
2. Click the Add Question button to add a new Rider-specific Question.
3. Fill in the Question, Data Type, and Required fields. Required fields will be noted with a red asterisk (*).
Field Descriptions
Question: Enter the Rider-specific Question as it should appear to the Case Manager adding this Rider to an Application. For example, “How many Child Rider Units?”
Data Type: Enter the type of data that will be entered for the answer to the Question. The choices are Text, Numeric or Date. The system will validate the data entered in this field, based on your selection of Data Type. Using the example above (number of Child Rider Units), the type of data would be Numeric.
Required: Determine if the answer to the question is should be Required by the Case Manager adding the Rider to an Application. If you select Required here in Rider Administration, the system will not allow the Case Manager to leave the screen until he/she enters information for this Rider.
4. Click the Save Question button to save your changes.
Edit Question Order
Once you add questions using the Question Administration screen, you can determine the order in which the questions will appear on the screen, to the Case Manager adding the Rider. This option allows you to order the Questions in a logical sequence.
1. Drag and Drop the Questions in the order you’d like them to appear on the screen.
2. Once you have your questions ordered, click Save Order.
Edit a Rider
1. Right-click and select Edit to modify an existing Rider. You can edit any of the fields displayed.
Delete a Rider
1. Righ-click then select Delete to remove an existing rider.
Important Note: The system does not prevent you from deleting a Rider that is already attached to an existing Application. Once a Rider has been deleted, you will lose any data that was relevant to that rider. You will receive the following Delete Warning if you try to delete a rider that has been attached to an application.